How to troubleshoot Microsoft Outlook problems

In order for EVEHost to help you resolve Microsoft Outlook related issues, we need to know what error message is being recorded by Outlook.

MS Outlook 2010 (scroll down for 2007)

1. Normally, Outlook will display an alert window containing the error message:



If you see the above window, please copy and paste the exact error message in to an EVEHost support ticket.

If the window above is not displayed, check, whether text "Send/Recieve Error - click here" is displayed in the status bar down on the right side. After clicking on this text, the alert window above is displayed.



Or you can click on the button Show Progress in Send/Recieve tab.




MS Outlook 2007

There are also two possible ways how MS Outlook 2007 behaves, when it refuses to send messages:

1. Sending off emails ends with an error, the alert window Outlook Send/Recieve Progress is displayed.


If you receive an error message window similar to the one above, copy and paste the message in to an EVEHost support ticket.

If the window above is not displayed, check whether text "Send/Recieve Error - click here" is displayed in the status bar down on the right side. After clicking on this text, the alert window above will be displayed.



Or you can click on button Send/Recieve, then choose Send/Recieve Settings and then Show progress...


After displaying the alert window click on the error message text, copy it using Ctrl + C and paste it in to an EVEHost support ticket.

2.  The other way MS Outlook 2007 may alert you to an error is by placing a new message with subject: Undeliverable into your Inbox. Copy the content of this message and paste it in to an EVEHost support ticket.

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